“There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.”
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Other Margaret J. Wheatley Quotes
Probably the most visible example of unintended consequences, is what happens every time humans try to change the natural ecology of a place.
Margaret J. Wheatley 
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We do as much harm holding onto programs and people past their natural life span as we do when we employ massive organizational air strikes. However, destroying comes at the end of life's cycle, not as a first response.
Margaret J. Wheatley
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Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.
Margaret J. Wheatley
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For example, I was discussing the use of email and how impersonal it can be, how people will now email someone across the room rather than go and talk to them. But I don't think this is laziness, I think it is a conscious decision people are making to save time.
Margaret J. Wheatley
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